ExperiSens is an applied research centre whose mission is to develop a culture of excellence in customer experience in the hospitality industry as well as in other industries by assisting organizations in the development of innovative concepts, products and services that contribute to the growth of their prosperity.
As a centre of excellence in education specializing in tourism, hospitality and restoration, the Institut de tourisme et d'hôtellerie du Québec (ITHQ) relies on a distinctive pedagogical approach, applied research activities and sustained collaboration with the industry. Beyond the role of intuition in customer experience, hospitality, stimulation of the five senses, emotions felt and their effects on consumer perception and behaviour, ExperiSens uses science and technology to understand and explain how to optimize hospitality.
Secteurs d'activités
- Management practices
- Space planning
- The products, concepts and services
One sensory analysis laboratory
- Capacity: up to ten people
- Modular color lighting
- Room with kitchen and service area
- Ten cubicles with computer screens and a keyboard for capturing real-time responses
- Using the Fizz software, specialized in the management of sensory analyses
One food science laboratory
- Analytical balance
- pH meter
- Refractometer
- Several other laboratory equipment
- Texture measuring device (texturometer)
- 3535, rue St-Denis, Montréal, H2X 3P1
- 514-282-5111
- Julie Côté
- President and General Manager
- Jasmin Tanguay
- Director of Research and University Education
- 514-282-5111, ext. 4187
- jasmin.tanguay@ithq.qc.ca
